Ultimate Cake Art – Terms and Conditions

Purchasing a cake

Timescales

We will endeavour to do everything we can to accommodate your order however we work to a maximum number of cakes per week and will not compromise quality through greed. Usually 3 months’ notice for wedding cakes and 2 weeks for celebration cakes is sufficient, with less notice required during the winter months.

Customer Satisfactions Guarantee

Should you be unhappy with the cake we will do everything we can to rectify the matter before the event. If you are still unsatisfied then we will refund the payment in return for the cake.

If there is a design problem or the design is not up to the standard expected, the cake is to be photographed and e-mailed within 48 hours.  A full refund will be given on return of the complete cake.  

Check your order

While we take every measure possible to check orders it is also the responsibility of the customer to make sure the details on the order form are accurate. While we will do everything we can to rectify the situation when an error is made, the cake will be made as described on the order form.

Deposits

Once the order is placed the deposit (£100 for wedding and 50% for novelty cakes) is non-transferable and non-refundable. Where the cake has been paid in full and we have been given 28 days’ cancellation notice, the balance less the deposit will be refunded. Where 14-27 days’ cancellation notice is given 50% of the price will be refunded, after that no refund is due.

Hand Delivery

Having your cake hand delivered gives us the responsibility for ensuring that your cake arrives in a perfect state and on time. Where any damage does occur then it is our responsibility to ensure that a replacement is received within the timescales given. If this is not possible, for whatever reason, then a full refund will be given.

Collection from Our Studio and Workshop

As you will appreciate that once the cake leaves our workshop then we cannot be liable for any damage in transit. Please be aware that a flat surface is required to retain the stability of the cake and should be secured where possible to remove the risk of movement in transit.

Best Before Dates

When preparing some cakes, especially larger ones, the cakes need to be in prep for two sometimes three days before the event. While we do everything to ensure that the cake is as fresh as possible for the event the best before dates written on the delivery box.

If the best before date is not displayed on the box, you are guaranteed that you are safe to eat the cake up to 4 days following the event as long as the cake is stored uncut in a cool dry place.

 

Courses

Payment

Payment is required to secure your place.  However, we do have the option for certain classes to spread the cost and paying in instalments.  Email corienne@ultimatecakeart.com if you want more information.

Cancellation

Please double check dates and travel arrangements before you make a booking.  We are more than happy for you to send a friend in your place to attend a class.

If for any reason you need to cancel your class after booking, please note:

For 1 day courses:

More than 1 month of your course date there is a £20 cancellation charge.

Within 1 month but more than 2 weeks before your course, 50% of the course fee is charged.

Within two weeks of the course date we are unable to offer any refunds or changes as we will have turned away other customers from this course.

For courses of 2 days or more duration:

More than six weeks of your course date there is a £20 cancellation charge.

Within six weeks but more than one month before your course, 50% of the course fee is charged.

Within one month of the course date we are unable to offer any refunds or changes as we will have turned away other customers from this course.

Transfers:

You can transfer your course to an alternative date or topic up to 1 month before the course date.  We regret that we are unable to accept any transfers within one month of your course date.  A £20.00 transfer fee will apply.

Cancellation by Us

In the unlikely event that Ultimate Cake Art should cancel a class, a full refund will be offered. Depending on availability, we may offer a place on another instance of the same class or a suitable alternative class if this is not on a convenient date.  If neither is appropriate, we will make a full refund.

Our liability is strictly limited to the cost of a class booking. We cannot be held liable for any money spent by students, such as travel arrangements, hotel bookings etc. In plain words, if we should cancel a class and you have already made bookings, the maximum refund amount from Ultimate Cake Art will be limited to the amount of money you spent on booking class(es) with us. For such unforeseen circumstances, we strongly advise you to consider purchasing Class Cancellation Insurance.  There are several companies that offer such insurance policies, for example http://www.cancelsure-insurance.co.uk.  Please note that we are not recommending this company, you need to do your own research and buy an appropriate insurance policy.

Age Restrictions

If you are wanting to book on one of our courses then please note there is a minimum age of 16 for all topics. If you are under 16 but still wish to attend a course you must be accompanied by a full paying adult.

Recording and Picture Taking

Students are not allowed to take videos during a class.  You are more than welcome to take pictures, but please do so without disturbing the teacher. For instance, taking a close-up picture of a demonstration with an iPad or other handheld device can be disruptive for other students.  Equally, please refrain from using flash photography during the class.